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In a world increasingly shaped by technological innovation, the integration of AI into customer service remains a divisive topic. While businesses see AI as a tool to streamline operations, reduce costs, and improve efficiency, customers often approach its adoption with hesitation.
Recent studies reveal concerns about the quality of human interaction, accuracy of information, and trust in AI-driven processes. Yet, automation solutions utilising specialised AI and inclusive change management promise a path forward, where both efficiency and customer satisfaction can coexist. This article delves into the challenges and opportunities AI presents in customer service, exploring how businesses can strategically adopt this technology to drive meaningful transformation.
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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Esker is the global authority in AI-powered business solutions for the Office of the CFO. Leveraging the latest in automation technologies, Esker's Source-to-Pay and Order-to-Cash solutions optimise working capital and cashflow, enhance decision-making, and drive better collaboration and human-to-human relationships with customers, suppliers and employees.
Since 1985, Esker has helped companies in their efforts to digitally transform business communications, with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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