The B2B Order Journey, Reimagined
5 AI-mazing improvements your team & customers will love
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This guidebook is for any B2B Customer Service professional eager for an improved order management operation.
In this ebook, you’ll learn what a typical B2B order journey looks like in a manual environment, its impact on various stakeholders, and practical use cases for AI-driven automation. Whether you’re aiming for operational efficiencies and cost savings or want to better serve your customers or company’s cashflow and working capital goals, this guidebook provides valuable insights to reimagine the B2B order journey, including:
Examining common OM pain points and their impact on stakeholders
The business case for AI assistance and dispelling common AI misconceptions
Impactful features to benefit your CSRs and customers
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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About Esker
Esker is the global authority in AI-powered business solutions for the Office of the CFO. Leveraging the latest in automation technologies, Esker's Source-to-Pay and Order-to-Cash solutions optimise working capital and cashflow, enhance decision-making, and drive better collaboration and human-to-human relationships with customers, suppliers and employees.
Since 1985, Esker has helped companies in their efforts to digitally transform business communications, with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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