Augmenting Customer Service
Providing your team with AI tools that unleash their superpowers
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What's in the eBook?
Do you feel everything is going swimmingly in your Customer Service department?
You’ve got a good contract on printer toner and maintenance, you provide the CSRs with decent coffee and the phone system hardly ever glitches…so everything’s good on that end, right?
What does it look like on the customer side, though? Is the buying process as easy as it can be, or are there obstacles like long turnaround on emails from customers? Lots of incoming phone calls about resending documents and updates on the shipment status?
Automating key processes with AI not only solves many challenges for customers, but can also address annoying situations for CSRs (because good coffee alone won’t do it…)
Dive in to learn more about how AI-powered automation can make a splash in your Customer Service department!
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About Esker
Esker is the global authority in AI-powered business solutions for the Office of the CFO. Leveraging the latest in automation technologies, Esker's Source-to-Pay and Order-to-Cash solutions optimise working capital and cashflow, enhance decision-making, and drive better collaboration and human-to-human relationships with customers, suppliers and employees.
Since 1985, Esker has helped companies in their efforts to digitally transform business communications, with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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