8 Order Management KPIs Worth Measuring
To Achieve B2B Customer Service & Supply Chain Excellence
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The world of Order Management (OM) KPIs is vast and often complex, so before reading further and/or deciding on which metrics make sense for your organisation, consider the following:
- There’s no magic number. When it comes to OM KPIs, more is not necessarily better. For example, tracking KPIs that are unattached to specific, evidence-based goals defeats the purpose. Be deliberate about which KPIs you prioritise and pare down if necessary.
- Not all metrics are KPIs. Metrics are data points used for analysis, but unlike KPIs, they don’t always align with measuring performance against a set objective. In short, KPIs are goal-oriented; metrics are the numbers that inform these goals.
- Sharing is caring. While not every OM KPI has to be shared, it’s important to communicate and reward collaboration or actions that lead to improvement by sharing the evolution of key results — all of which reinforces continued motivation/ involvement.
The more insight you have into your OM processes, the more likely you are to deliver responsive, frictionless customer interactions — see what KPIs make the biggest difference!
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“The discipline that Esker drives in the credit and collections process is phenomenal. In my 20-plus years, it's the best product I've ever used based on its simplicity and ease of navigating.”Global Director of Financial Services | Trek Bicycle
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About Esker
Esker is the global authority in AI-powered business solutions for the Office of the CFO. Leveraging the latest in automation technologies, Esker's Source-to-Pay and Order-to-Cash solutions optimise working capital and cashflow, enhance decision-making, and drive better collaboration and human-to-human relationships with customers, suppliers and employees.
Since 1985, Esker has helped companies in their efforts to digitally transform business communications, with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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